ITS Services

ITS provide a wide range of IT services that support the University’s teaching, research and administrative functions.

A to Z of Services

Service Hours and Targets (Prioritisation)

Audio Visual, Video Conferencing & Teaching Technology

Our team supports the audio visual and computing technology used in teaching spaces, including timetabled teaching rooms and lecture theatres.

Teaching room technical assistance - Hotline: 6066

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Desktop, Laptop & Mobile Devices

Our Service Desk and Client Technology Support teams provide over-the-phone and in-person support for all University-owned computers, laptops and mobile devices (tablets and smartphones), and will assist with resolving any issues you may experience.

We will procure any hardware and software you need and can keep you up to date with any projects underway or emerging technologies that may assist or impact you.

We manage the annual desktop renewal programme and take care of the recycling and disposal of old ICT equipment.

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Email, Messaging & Calendars

We provide and maintain email services for staff and students. University staff can use Microsoft Outlook or Gmail for email, calendar and instant messaging services.

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ICT Procurement

We procure software, laptops and desktop computers, and ensure you have access to purchase ICT consumables as needed via  our partnership with PB Technologies. We manage the annual computer renewal programme for desktop and laptop computers used by staff and in teaching/computer labs and ensure all software is appropriately licensed, and our assets are managed appropriately.

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Printing, Photocopying & Scanning

We provide up to date multi-function devices across the University for printing, photocopying and scanning.

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We constantly monitor our networks and systems for potential security breaches or concerns.  We provide information and expertise on information security matters, ranging from advice on dealing with a spam email through to investigating and analysing serious incidents.

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We procure, supply and support software for use on University ICT equipment.

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Systems, Networks & Telephony Infrastructure

We provide and administer server and data storage infrastructure in specialised, secure data centre facilities. We run an efficient, centralised file backup service for the wide range of servers as well as the secure network file-sharing solutions. We also provide robust network infrastructure across the University, and provision telephony services in support of user requirements.

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University Business Applications & Data Services

We support the business applications that the University uses to manage itself, such as the financial accounting system, HR system, and student information system. We also provide data structures, interfaces and processes that ensure data is of a high quality, well managed, and accessible for insightful problem solving, performance monitoring and decision-making.

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Usernames, Identity Management & Access

Your University of Waikato username is unique to you and identifies who you are to ICT systems and networks.  Your username provides you access to online services relevant to your role or programme of study.

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