The University of Waikato - Te Whare Wānanga o Waikato
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Infrastructure Team Services

Networks:

  • Physical Network Connections – data network and telephone wall outlets.
  • Wireless Network Provision – providing services on the wireless network.
  • Data Network Provision – ‘livening’ network wall outlets and provision of network services on the physical data network.
  • Telephony Provision – providing telephony services on the physical network (eg analogue, digital & IP telephones, voicemail, etc).

Servers:

  • Virtual Servers – provision of servers on the University’s virtual server environment (Note - most servers are candidates for virtualising and there are numerous benefits for running servers in a virtualised environment).
  • Physical Servers – provision of servers that are not good candidates for virtualising or where applications and services are not supported on virtualised platforms.
  • Windows and Linux Server builds, configuration and administration.

Storage:

  • Block level storage provision for server storage requirements (eg server C: drives, D: drives, etc).
  • File level storage provision for network shares (eg home drives, departmental file-shares, etc).
  • Both storage types are available with different service levels:
    • Tier 1 Storage (highly available, fast access, short restoration times)
    • Tier 2 Storage (reasonably available, medium access speed, moderate restoration times)
    • Tier 3 Storage (best efforts availability, med-slow access, best effort restoration times)

Security:

  • Network Security Provision – firewall management and intrusion prevention measures.
  • Anti-virus and anti-malware services
  • Mobile Device Management services

Infrastructure Applications:

  • Secure server hosting – data centre hosting of Faculty/Division physical servers
  • Directory services (eg Active Directory, LDAP, phonebook, etc)
  • Network and application account management and user permissions
  • Print queues
  • Internet access (eg proxy services, usage monitoring, etc)
  • Printing usage tracking and cost accounting
  • Services in support of the Google Apps environment
  • Terminal Services
  • AV Servers and services in support of audio-visual
  • SCCM and services in support of desktop support
  • Backups and restores

Infrastructure Consulting and Services:

  • Infrastructure-related information requests
  • Infrastructure-related technical consulting and advice

Who to contact with any problems:

For all problems, please contact the helpdesk (Email: help@waikato.ac.nz Extension: 4008).