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Services at the Information Systems Group

List of Services




Information system management  

Provides control and exploitation of all kinds of information, structured and unstructured, to meet the needs of the University at a system level only. This would include all aspects of managing the application and data.

Information Systems consultancy  

Provides the provision of advice, assistance, and guidance in any area associated with the planning, procurement, provision, delivery, management, maintenance or effective use of information systems and their environments

System/Technical specialism


The management of, and provision of expert advice on a specific technical specialism. The specialism can be any aspect of information or communication technology, technique, method, product or application area

Business process improvement  

Provides analyst activities that identify new and alternative approaches to performing business activities.

Enterprise architecture  

Provides services to develop and define the creation, communication and improvement of the key principles, methods and models that describe the enterprise's future state and enable its evolution

Solution architecture  

Provides development and communication of structural frameworks (hardware, software and other components) which meet the present and future requirements of the University, and the interrelationships between these components.

System design  

The specification and design of information systems and the design or selection of components to meet defined business needs, retaining compatibility with enterprise and solution architectures, and conforming to corporate standards within constraints of cost, security and sustainability.

Project management:  

The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.

Business analysis  

The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based

Systems development management  

The management of resources in order to plan, estimate and carry out programmes of systems development work to time, budget and quality targets and in accordance with appropriate standards.

Data analysis:  

The investigation, evaluation, interpretation and classification of data, in order to define and clarify information structures which describe the relationships between real world entities.

Database administration:  

The installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.

Change management (project focused)  

The management of change to software including configuration and associated documentation, incidents and problems, so providing effective control and mitigation of risk to the availability, performance, security and compliance of the given software.

Training (project focused):  

 The transfer of business and/or technical skills and knowledge to aid the user adoption of a project output. e.g the user training for new system.

Systems installation / decommissioning  

The installation, testing, implementation or decommissioning of software, following plans and instructions and in accordance with agreed standards.

Porting/software integration  

The integration of software products into existing software environments to produce new platform-specific versions of the software products

Systems integration  

The incremental and logical integration and testing of components and/or subsystems and their interfaces in order to create operational services.

Information Systems Testing  

The concurrent lifecycle process of engineering, using and maintaining testware (test cases, test scripts, test reports, test plans, etc) to measure and improve the quality of the software being tested.

Programming/software development:  

The design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards.

Database/repository design  

The specification, design and maintenance of mechanisms for storage and access to both structured and unstructured information, in support of business information needs.

Requirements definition and management:


The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes.