ICT Strategy 2017 - 2019

Frequenty Asked Questions

Message from the Director ITS

These FAQs attempt to answer the What, Why, How, Who and When questions that staff may have regarding the development of the Information and Communications Technology (ICT) Strategy.

If you have questions that do not appear here, please email your question to ictstrategyfeedback@waikato.ac.nz and we will respond to you and add your question to the FAQs.

What is the ICT Strategy?

The Vice Chancellor has commissioned the Director ITS to develop a University of Waikato wide ICT strategy to ensure the ICT services delivered by ITS, faculties and divisions are fit for purpose and aligned to the University Strategy 2017-2021.

What is meant by ICT?

ICT (information and communications technology) is an extended term for IT (information technology) that we use each day to go about our business. In the context of this strategy ICT refers to:

  • Procurement, management and maintenance of computing hardware (eg laptops, desktops, server and networks), software and business applications, web and mobile technologies, and audio visual equipment
  • Support for teaching and learning, research, staff and students that is provided by ITS, faculty and divisional ICT staff, and
  • Governance and project management for the delivery of ICT projects.

Why do we need an ICT Strategy

There are a number of drivers for the ICT Strategy:

  • We (the University of Waikato) operate in a complex, rapidly changing and competative environment
  • We have diverse stakeholder groups with differing needs and expectations
  • We have a challenging new University strategy to align with
  • We have new and innovative technologies available to optimise
  • We need to think differently to achieve our business goals

We have the opportunity to develop a strategy that:

  • Defines how we leverage ICT to enable the University to deliver on its strategic objectives

We can achieve this through:

  • Better understanding of the role of ICT in enabling the University strategy, and
  • Defining and implementing the capability, governance and delivery models required to achieve this.

What is the scope of the ICT Strategy?

The strategy will consider teaching and learning, research, the student experience, and productivity and operational efficiency.
It will focus on ALL current ICT services delivered and supported by ITS, faculties and divisions, and will take a pan-University approach in its development.

How will the Strategy be developed?

The ICT strategy will be developed in multiple phases:

  • Phase 1 - Capability assessment
  • Phase 2 - Strategy development
  • Phase 3 - Implementation.

What is involved in each phase?

Phase 1 - Capability assessment

This first phase will review ALL current ICT services delivered and supported by ITS, faculties and divisions, to determine if current processes and structures are strategically aligned and fit for purpose

For this phase we will:

  • Conduct an independant review and capability assessment of our current ICT services
  • Assess the risk exposure for current ICT services
  • Assess stakeholder perceptions of IT service Delivery
  • Measure our IT performance against benchmarks in comparable organisations
  • Identify improvements to align with appropriate industry good practice
  • Report back findings and recommendations.

Phase 2 - Strategy development

This second phase will develop an enterprise-side strategy that will define how ICT can be leveraged, governed and delivered to assist the University in achieving its strategic objectives.

This work will be carried out as two separate work streams that will:

  • Define the role and capability of ICT in the context of enabling the University's strategy
  • Define policy and standards for technology selection, procurement and management to support the ICT strategy and ICT decision making.

Phase 3 - Implementation

This final phase will implement the agreed activities and changes that are required for the delivery of the ICT strategy.

Who is responsible for the ICT strategy?

The Director ITS is responsible for the development of the ICT strategy under the direction of the steering group and ICT Committee.

The following steering group membership has been agreed by ICT Committee:

  • Prof Alister Jones (Senior Deputy Vice Chancellor)
  • Prof Robyn Longhurst (DVC Academic)
  • Prof Bruce Clarkson (DVC Research)
  • Michelle Jordan-Tong (AVC Student and Information)
  • David Craig (AVC Communications, Marketing & Engagement)
  • Andrew McKinnon (Chief Financial Officer)
  • Prof Geoff Holmes (Dean Computing & Mathematical Sciences)
  • Assoc Prof Stuart Dillon (WMS Management Systems)
  • Eion Hall (Director ITS)

Who else will be involved?

There are a large number of university stakeholder groups that have been identified as contributors to the development of the ICT Strategy – these range from the Vice Chancellor and Senior Leadership Team, faculty and divisional staff with responsibilities for ICT delivery and support, ITS staff, and our student community.

Every effort will be made to ensure all the key stakeholders have the opportunity to engage with the strategy development process.

How will we engage our stakeholders?

There are a number of activities planned that will share information and engage with stakeholders for the development of the ICT Strategy:


  • The ICT Strategy information page has been created as a repository of information on what staff and stakeholders may need to know about the development of the strategy – this includes links to presentations, FAQs, and key dates etc.


  • The Director ITS will present information to various stakeholder groups to introduce and build awareness of the activities, and to keep these groups up to date as the development of the ICT Strategy progresses (e.g. Senior Leadership Team, IMAF).


  • Sessions will be held with stakeholders to solicit feedback on our current ICT services.

Governance Reporting

  • The Director ITS will formally report progress to the steering group and ICT Committee each meeting.

Stakeholder Feedback

  • Stakeholders can provide feedback through the strategy workshops, via email, or online form.

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