The University of Waikato - Te Whare Wānanga o Waikato
Information and Technology Services
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About Client Support Services

Info

The ITS Service Desk is your first point of contact for all Information Communication Technology (ICT) services.

Contact

Email: help@waikato.ac.nz

Phone: Ext 4008 or (07) 838 4008 (from a cell phone or from off campus)

Online: ICT Self Help

Log your own job request: through the LANDesk Self Service Portal.

Visit: ITS Service Desk Counter (at ITS.G.53) for our Video and Audio Loan Pool service.

View: Hours & Contact Info

Students

The Student Centre ICT support team is your contact for student computer account and general ICT questions.

Phone: Press 1 on the phone just inside the double doors to the Student Centre computer lab.

Online: ICT Self Help

Log your own job request: through the LANDesk Self Service Portal.

Visit: Student Centre, Levels 2 – 4

Services

Our services include:

  • ITS Service Desk support
  • Staff Desktop and mobile device support
  • Teaching room and audio visual technology support
  • Lecture capture device support
  • Video conferencing services
  • Video and audio loan pools
  • Video and audio production services
  • Co-ordination of shared ICT service support for Waikato users in Tauranga
  • General ICT support for FMIS, SSD, VCOF, FSD, FMD, WPC & Durham St. Campus
  • Design, implementation and maintenance of AV in the timetabled teaching spaces.