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The Campus Computers’ Workshop


The Campus Computers' Workshop is an extension of the Campus Computers ICT procurement operation, providing an on-campus repair service for University hardware. Campus Computers and the Workshop act as a liaison between the supplier and University departments for the purchase and repair of University equipment.

Services

The Workshop is an authorised repair agent for a variety of vendors. Depending on the equipment, the problem and the warranty provisions, the Workshop may repair on-site or forward to an approved external agent.

All equipment forwarded to the Workshop for repair will be tested again to confirm the diagnosis before any repair is undertaken.

Diagnosis of fault

Some schools and divisions have Computer Support staff to assist with hardware and software problems. If you are in one of these areas, you should contact your support staff in the first instance. They will determine if the problem requires escalation to the Workshop. These support staff may also be able to arrange replacement equipment for you while yours is being repaired.

If you don't have faculty or divisional Computer Support staff, you can log a service request directly.

To log a service request

Computer Support staff may use Landesk (the Help Desk job-logging system) to log a service request with the Workshop. Please note that if a job is logged by Support staff, the Workshop will assume that they have the appropriate authority to approve any cost to the nominated department account code.

Complete a Service Request form providing a description of the problem or fault and the circumstances when it occurs. Please provide a department account code for any costs and have this form authorised by the appropriate budget manager.

Equipment can be delivered to the CC Workshop either in person or by using the University Porters. Porter arrangements can be made by telephoning ext 4001.

Warranty vs. Non-warranty

Warranty:

If the equipment is still relatively new it may be covered by warranty. Conditions will differ between equipment and supplier. The workshop will determine the purchase date and will make arrangements with the supplier to repair/replace depending on the terms of the warranty conditions.

There is no charge for new parts or labour on work covered by warranty, but you may be charged freight costs, if necessary.

Non-warranty:

If the equipment is outside the warranty period, the workshop will

  • Repair themselves if authorised to do so,or
  • Make arrangements with an authorised external agent to repair the equipment

The department will be charged the cost of parts, labour and freight associated with the repair.