The University of Waikato - Te Whare Wānanga o Waikato
Information and Technology Services
Te Ratonga O Te Wahanga Purongo Hangarau
Waikato Home Waikato Home > ITS Home > Campus Computers
Staff + Student Login

Warranties & Returns

Non-Faulty Returns

If you need to send something back that's not faulty, this needs to be done within 7 - 10 days of delivery, so please contact Campus Computers as soon as possible to arrange.

Please note that freight charges will typically apply for returns and if if you're returning an item outside of the grace return period restocking fees may also apply. 

Warranty

Dell and Apple Computers are typically purchased with a 4 year warranty, however conditions will differ between equipment and supplier. If you have a fault with your machine, the Campus Computers workshop can determine the purchase date and will make arrangements with the supplier to repair or replace depending on the terms of the warranty conditions.

There is no charge for new parts or labour on work covered by warranty, but you may be charged freight costs, if necessary.

If the equipment is outside the warranty period, the workshop will:

  • Repair it themselves if authorised to do so, or
  • Make arrangements with an authorised external agent to repair the equipment

The department will be charged the cost of parts, labour and freight associated with the repair.