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Campus Computers' Service Targets

 

GoalService Target
Campus Computers achieves a high standard of customer service and satisfaction.
  • All completed client requisitions and workshop jobs received before 2.00pm will be processed the day they are received.
  • >85% of ICT requests completed in accordance with negotiated timelines.
  • 90% of all products and service jobs will be delivered within 10 working days.
  • Turnaround time expectation (provided the information from the client is complete and correct):
    • non-urgent orders - will be within 24hours of receipt of order.
    • urgent orders - same business day.
    • overseas orders - within 24 hours.
Please note that the above timetables may change if the Finance Division has to set up a new vendor or if the information provided is incomplete.
Campus Computers focus on key results and creating value as part of a continuous improvement process.
  • 80% of procurement requests are covered by the procurement catalogue in Anfield.
  • Research and ICT Capital budgets are reported monthly.
Campus Computers negotiate and implement ICT cost reductions.
  • Annual reviews on all high end hardware suppliers.
  • Coordinate ICT procurement to leverage off the bulk purchasing power of the University and negotiate cost efficiencies.
  • Maintain asset and inventory control for IT related products.
  • Hardware and software benchmarks established and reviewed annually.