Who are we?

Information Technology Services (ITS) is a team of ICT professionals who are experts in their field and are passionate about working at the University of Waikato. We are led by the Chief Information Officer, Eion Hall, and are structured into three core teams that are complimented by advisory and support functions.

Applications and Infrastructure

Applications and Infrastructure is responsible for managing the University’s core applications and data, servers and storage, and network and telephony infrastructure, and is led by Associate Director Application and Infrastructure, Dougal Mair. This area has the following teams:

  • Application Services
  • Data Services
  • Network Administration
  • Systems Administration
  • ICT Security

Programme and Commercial

This team is our centre of excellence for programme management, project delivery and vendor management.  The team is led by the Associate Director Programme & Commercial, David Gunn, and brings together those involved in business application and infrastructure projects, teaching technologies and research technologies. The team is also responsible for strategic procurement and vendor management within ITS. The teams within Programme and Commercial are:

  • Solution Delivery
  • Teaching Technologies
  • Research Technologies.

Service Operations

Service Operations is our customer focused team for delivery of ICT services for staff and students and is led by the Associate Director Service Operations, Ange Scott. This specialised group is responsible for hardware and software support for all your desktop, laptop and mobile device needs.  Service Operations incorporates the following teams:

  • Service Desk
  • ICT Procurement
  • Client Technology Support FCMS and FSEN
  • Client Technology Support FASS, FLAW, FMIS and WMS
  • Client Technology Support FEDU, FHSHP, Student Centre and all Divisions.

Support services are provided on weekdays during business hours through in person, phone and email channels via the ITS Service Desk and the ICT support teams located in the Student Centre and Faculties. ICT support is also accessible via the ICT Self Help webpages.

Enterprise Architecture

Enterprise Architecture is an advisory role that links the business mission, strategy, and processes of an organisation to its IT strategy, and documents this using multiple architectural models or views that show how the current and future needs of an organisation will be met in an efficient, sustainable, agile, and adaptable manner.

Strategy and Change

Strategy and Change is an advisory role that supports the development of the ICT Strategy and change management and stakeholder engagement capability for ITS.

Administration Support

This team provides administration support to the ITS division.