Information & Technology Services Update
New day and time (as per feedback received earlier this year!!!)
Thursday, 4 May 2006 at 2pm in SG.01
ITS hosts this series of short presentations and demonstrations of developments in within Information & Technology Services every two months. The presentations are non-technical, less than an hour long, and everybody is welcome.
The May session will include:
- Why you are required to change your passwords!
- Update on eLearning system replacement
- Student web self-service tools
- ADT – Your thesis online
- Web publishing changes on the ITS web servers
- Computer Usernames for what ITS call ‘Ghosts’
- Teams collaborating in iWaikato
Come along and keep up to date with what's happening with Information Technology on campus.
The AskMe self service software tool has been in operation for almost a year!
In late November 2004, ITS, along with the Library, Student and Academic Services and e-Education, commenced a pilot project to implement a self-service software tool called RightNow. This software is used extensively throughout New Zealand by various service providers, including some other universities. The system went live on 1 December 2004 and has been named ‘AskMe’.
AskMe is an interactive knowledge base that is available 24x7, and allows prospective and current students and staff to serve themselves to University information at a time that best suits them.
You simply ask a question of the system and an answer will be supplied automatically from an existing database of common questions if it has been asked before. If an answer is not available, then it will be redirected to a customer service person for the area concerned to be answered personally.
There are five topic areas - IT Help, Library, Student Support, Study Information and e-Education (FMD is soon to come onboard also). To ensure the questions are accurate, there is at least one staff member in each of these areas who is responsible for answering questions and deciding if the question is common and should be added to the knowledge base for future searches.
The service does not replace any web, in person or phone services currently used, but will complement the current services.
AskMe can be accessed from the Univeristy staff and student home pages, iWaikato or directly at askme.waikato.ac.nz.
